We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the product is good and okay but the box was perforated, a big hole. I don't understand what happened.
Gorgeous! My back is resting! Everything corresponds to the description. Rumenduyu!
Supersky
Arrived super fast. Loved the marsupio, is of excellent quality, multiposições, My Baby Loves accent!
Cool backpack carrying, the quality is just a gun, the color is very beautiful, everything is done very qualitatively. The store replied to my objection about the long delivery very quickly. There are no complaints to the goods and the seller, but to AliExpress, which indicated, that delivery will be direct to the House by courier for the order made until June 30. It was written that "delivery plus", in fact, the usual delivery by mail. Two weeks of delivery was from Moscow to the Kaluga region, Karl! To me from China parcels came faster.
excellent! love it !
Featuring and a convenient thing! The child is happy as a locomotive. Quality seems to be on top but again it takes time to say everything for sure
Very comfortable and stylish.
Excellent store, product arrived fast and is beautiful! I recommend!
I ordered for my friend it she really love that good Quality thank you the store
Excellent product quality. Recommend!
good quality . Recommend.
Great baby carrier! Very well made!! Ordered gray color, very satisfied.
Great store, great product, I recommend!
Excellent quality, better than photos. Very practical and safe.
Beautiful good quality very pleasant love it
as described
Excellent product. Very good quality. All buckles and straps perfectly holds position and are real solid.
I have not yes because it’s take 2 months to deliver so I had to buy another to use instant. I understand the situation of COVID but 2 months is unacceptable please change the logistic system
Reviews a lot and already about the quality of a hundred times written. But I'm not delighted. My calf 6 months and weight 9.7 kg. Gusset from the sun on the head does not set up, that is, there is no functional shelter from the sun. Maximum, it's to hold your head. Yu, and when you buckle it, the head of the child rests in the face, walking like this is not an option either. Yes, it's a minus star. In the rest, a beautiful backpack. By the way, m-there is also no position. The baby's knees are below the right, he sits on the hipsit, so don't be afraid.
Miracle. The courier delivered the goods the day after the order (Moscow). Externally everything is good, the child sits confidently, does not capricious.
Compliant product and super quality. I highly recommend because very practical and baby loves. Very fast delivery. I love this baby carrier
Color came off white. Good quality
It's cute. Although I got it in one month and a half :/
Backpack is just a bomb! Delivery mega fast. Came even earlier than expected! Very comfortable, the child is comfortable.